Returns, step by step
Jelly Force Refund Policy: The Steps, The Address And The Timings
To get a Jelly Force refund, call the order desk on +1 (302) 200-3480 or email [email protected] inside the 60-day window. Returns go to 1740 Broadway, Floor 15, New York, NY 10019 with your full name, email and order ID inside the parcel. The buyer pays return postage. Allow 3 to 5 business days for the credit and 5 to 10 more on the card.
How do you start a Jelly Force refund?
With a phone call to the order desk, or an email to it. A refund is arranged by the people who can see your order, and that is not this website.
Say plainly that you want to use the money-back window, give your order ID, and ask them to tell you what has to come back and how many days you have left. Write the answers down along with the date and the name of whoever gave them to you. That note is worth more than any policy page, including this one.
Both of those tap to copy. Use either. The phone line is faster if you want the terms confirmed in a conversation, and email is better if you want the answer in writing, which some people rightly prefer.
What has to go inside the return parcel?
Three pieces of information on a slip of paper: your full name, the email address you ordered with, and the order ID. A parcel without them is a box of bottles nobody can match to a payment.
- Your full name, spelled as it appears on the order
- The email address you used at checkout
- The order ID from your confirmation email
- A short line saying it is a money-back return, with the date you called
Write it out and put it in the box rather than relying on the shipping label. Labels get scuffed, boxes get re-taped, and the slip inside is what survives the journey. If you called first, add the name of the person you spoke to.
Where do returns go?
To the returns address in New York, which is a different address from the office address printed elsewhere on this site. Sending a return to the office delays it.
| Address | What it is for |
|---|---|
| 1740 Broadway, Floor 15, New York, NY 10019 | Returns and money-back parcels. This is where product goes back to. |
| 275 Madison Avenue, Floor 14, New York, NY 10016 | The office address. Correspondence, not parcels of product. |
| Info Wealth CO, Pinellas Park, FL 33781, USA | The distributor line printed on the bottle label. Not a returns address and not this website. |
The bottle label prints a distributor in Florida with an 888 number. That is the company the label names as distributor, not the desk that sold you the pack, and a return posted there will not reach your order. Use the New York returns address above and the order desk phone number for everything else.
Who pays the return postage?
You do. The buyer pays to send a return back, and nothing in the material we were given offers a prepaid label or a collection.
Pay the small extra for a tracked service. This is the single most useful sentence on the page. A tracked parcel is a parcel you can prove arrived, and a refund conversation that turns into a disagreement about whether the box ever showed up is one you cannot win with a receipt for untracked postage.
Pack the bottles so they cannot rattle loose
Whatever is going back should arrive in the same condition it left in. Use the original outer box if you kept it.
Put the name, email and order ID slip inside
On paper, inside the parcel, not only on the outside label.
Send it tracked, and photograph the label
A photograph of the tracking number on the parcel takes two seconds and has settled more disputes than any policy wording.
Keep the receipt until the money lands
Not until the parcel is delivered. Until the refund appears on your card statement.
Shipping in the other direction, tracking and damaged deliveries are covered on the shipping page.
How long does a refund take?
Two published figures, and they stack. Three to five business days for the refund to be credited, then five to ten days for the card to show it.
| Stage | How long it takes |
|---|---|
| You call or email the desk | Same day if you reach the line. Mon-Fri 9:00am-5:00pm ET for the website inbox, and the order desk line is the one to use for this. |
| You post the return | Your choice of service. Tracked postage is the part worth paying for, because tracking is the only proof of arrival you will have. |
| The parcel arrives and is checked | Not published. Allow for ordinary post plus handling at the other end, and keep your tracking receipt while you wait. |
| The refund is credited | 3 to 5 business days once it is approved. |
| The money appears on your card | A further 5 to 10 days, depending on your bank. |
Add those together with the time in the post and a fortnight to three weeks from posting is a fair expectation. If it runs past that, call +1 (302) 200-3480 with the order ID and the tracking number rather than waiting politely.
One detail people miss: the refund goes back to the card that paid. It does not arrive as a cheque or as store credit unless the desk tells you otherwise, and a card that has since expired is worth mentioning on the first call.
Why can this website not process your refund?
Because the inbox on this site cannot see orders. It has no access to the order system, so it cannot look you up, cannot confirm a purchase date and cannot start a refund.
| Write to this | For these things |
|---|---|
| [email protected] or +1 (302) 200-3480 | Refunds, returns, tracking, order changes, cancellations, anything with an order ID attached. |
| [email protected] | A mistake on a page, a typo, a privacy question, press. Mon-Fri 9:00am-5:00pm ET. No order access at all. |
That split is normal for a stocking partner setup, and it is printed here because the commonest way to lose a week of a 60-day window is to send a refund request to an inbox that cannot act on it. If you have already done that, do not wait for a reply. Call the order desk.
What the window is, when it starts and what it does not cover are set out on the guarantee page.
What should you do before you post anything?
Four checks. They take five minutes and they prevent the two failures that actually happen, which are posting to the wrong address and posting without tracking.
Call first
Ring +1 (302) 200-3480 and have the terms confirmed out loud before a parcel leaves your hands.
Check the date
Count 60 days from the purchase date on your confirmation email. Claims belong inside that window.
Check the address
Returns go to the New York returns address above, not to the office and not to the distributor on the bottle.
Buy tracking
Untracked postage saves a little and costs you your only evidence.
If you are still deciding rather than returning, the honest reading of the window is on the pricing page, where the pack sizes are set against the 60 days. A two-bottle pack is the only one that finishes inside it.
Jelly Force refunds: common questions
How do I get a refund on Jelly Force?
Call the order desk on +1 (302) 200-3480, or email [email protected], inside the 60-day window. Give your order ID, ask what has to come back, then post the return with tracking to the New York returns address.
What address do returns go to?
1740 Broadway, Floor 15, New York, NY 10019. That is the returns address, and it is not the same as the office address or the distributor line printed on the bottle.
What do I need to put in the parcel?
Your full name, the email address you ordered with and the order ID, written on a slip of paper inside the box. Add the date you called and who you spoke to.
Do I pay for return shipping?
Yes. The buyer pays return postage and no prepaid label was offered in anything we were given. Use a tracked service, because tracking is your only proof of arrival.
How long until the money is back?
Three to five business days for the refund to be credited once it is approved, then five to ten days for your card to show it. From posting, a fortnight to three weeks is a fair expectation.
Can I email this website to ask for a refund?
No. The inbox on this site cannot see orders. Use the order desk phone number or its email address, which are the only routes with order access.
Will I be refunded to my card?
That is where a refund normally goes, back to the card that paid. If that card has since expired or been replaced, say so on your first call.
What if I miss the window?
Call anyway and ask. The published policy is 60 days from purchase, so a claim outside it is a conversation rather than an entitlement, and it is better to have that conversation than to assume the answer.
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Order Jelly Force from the U.S. retail desk
One gummy a day. Follow the label on your bottle. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
