Two desks, drawn apart on purpose
Contact the Jelly Force Order Desk and Website Inbox
Two desks, and they are not connected. Anything about an order, a parcel, a change or a refund goes to +1 (302) 200-3480 or [email protected]. Anything about these pages, a typo, privacy or press goes to [email protected], Mon-Fri 9:00am-5:00pm ET. The website inbox cannot look up an order, so sending one there costs you days.
Which Jelly Force desk do you actually need?
There are two, they do different jobs, and only one of them can see your order. Pick wrong and your message sits in a queue that has no power to help you.
The website inbox is us, the people who write these pages. We can fix a wrong sentence, answer a question about the printed panel, deal with a privacy request or take a press enquiry. We cannot see a payment, a tracking number or a refund, because none of that passes through this site.
The order desk is the other line. It holds the order records. It can find a parcel, change an address before dispatch, cancel something that has not shipped and start a money-back claim inside the 60-day window.
- Website inbox[email protected]Pages, typos, privacy, press. Mon-Fri 9:00am-5:00pm ET. No order access.
- Order desk, phone+1 (302) 200-3480Orders, tracking, address changes, cancellations, refunds.
- Order desk, email[email protected]The same jobs in writing. Put your order ID in the subject line.
- Returns1740 Broadway, NYFloor 15, New York, NY 10019. Call before you post anything.
How do you reach the website inbox?
By email, at the address below, Mon-Fri 9:00am-5:00pm ET. There is no phone line for this desk and no contact form, because a plain email leaves both of us a written record.
Write to this desk when the subject is what is written on these pages. Corrections are the most welcome kind of message we get. If a sentence here does not match the label on the bottle in your hand, quote our sentence, tell us what your label says, and we will check the two against each other and change the page if we are wrong.
- A wrong number, a broken link or a sentence that reads badly
- A question about the printed Supplement Facts panel or the nine ingredients in the blend
- A privacy request: what we hold, and asking us to delete it
- Press, partnership and licensing questions
- A complaint about something this site published
We read every message. We answer the ones that name a specific sentence or ask a specific question first, because those are the ones we can do something with the same day.
How do you reach the order desk?
By phone on the number below, or by email if you would rather have it in writing. This is the desk with the order records, so it is the only one that can move a parcel or refund a card.
Have your order ID in front of you before you call. It is printed on the confirmation email from your purchase, and the purchase date on that same email is the date the 60-day money-back window counts from. Those two details answer most of what the desk will ask you.
Tracking
Tracking sits in the order email. If it has not moved, the desk can look at the record. The shipping page covers timings.
Changes before dispatch
An address correction or a cancelled order has to be caught before the parcel leaves. Phone beats email for this.
Refunds
A claim inside the 60 days starts here with your order ID. The refund policy sets out the steps and the timings.
One thing the order desk cannot do is tell you whether this product suits you. Nobody on a telephone can. That is a question for a doctor, and the printed label asks for the same thing if you take medicine or have a medical condition.
Where are the two addresses, and what goes to each?
The office takes post. Returns go somewhere else entirely, and a parcel sent to the wrong one of the two is a parcel you will be chasing.
Office, for written correspondence: 275 Madison Avenue, Floor 14, New York, NY 10016. Do not post bottles here.
Returns, for product coming back inside the money-back window:
Refund timing, once the desk credits it, runs 3 to 5 business days on their side and then 5 to 10 days before a card statement shows it. Keep the tracking receipt until the money lands.
Which desk handles which question?
Ten questions we get most often, and where each one belongs. The pattern is simple: if it has an order ID attached, it is the order desk.
| Your question | Who handles it | What to do |
|---|---|---|
| Where is my parcel? | Order desk | +1 (302) 200-3480. Tracking is in the order email. This site has no access to it. |
| I typed my address wrong. | Order desk | Phone immediately. Once a parcel is dispatched nobody can redirect it. |
| I want my money back. | Order desk | Phone with your order ID inside the 60 days. Do not post anything until they tell you where. |
| What do I pay for three bottles? | Order desk, or the checkout | We print no price on this site. The checkout page is what decides the figure. |
| What is in the blend? | Neither. It is on this site. | All nine names are on the ingredients page in printed order. |
| How many milligrams of maca is in it? | Nobody can answer this | It is not published. Only the caffeine, at 5 mg, has a figure of its own. |
| Can I take this with my blood pressure tablets? | Your doctor | Not a question for either desk. The label itself says to consult a doctor first. |
| Page 4 of your FAQ contradicts the label. | Website inbox | [email protected]. Quote the sentence. This is the desk that can change it. |
| Can I see a lab report for my bottle? | Order desk, and expect a no | None was supplied to us. The lot and CoA strings on the artwork are draft labels. |
| I am a journalist. | Website inbox | [email protected], Mon-Fri 9:00am-5:00pm ET. |
Two rows on that table are worth reading twice. Nobody can tell you the amount of any single plant ingredient in this gummy, because eight of the nine have no published figure. And nobody on either desk should be advising you about your own medicine.
How do you get a fast answer?
Give the desk what it needs in the first message. A reply that has to ask you for your order ID costs a full round trip, which on email can be a day.
Pick the right desk
Order questions to +1 (302) 200-3480 or [email protected]. Page and privacy questions to [email protected].
Put the identifier in the subject line
An order ID for the order desk. The page name for the website inbox, like "supplement-facts page, sodium row".
Say what you want to happen
Cancel, resend tracking, refund, correct a sentence. One request per message.
Add the dates
The purchase date from your confirmation email, or the date you read the page. Both save a search.
Keep the thread
Reply inside the same email rather than starting a new one, and note the name of anyone you speak to on the phone.
For anything to do with health, the fastest route is not us at all. Trouble with erections is common and is often a symptom of something else, and NIDDK lists heart and blood vessel disease, diabetes, kidney disease, hormone problems, nerve damage, several common medicines, and stress or depression among the causes (NIDDK). That is an appointment, not an email.
Contacting Jelly Force: common questions
Can the website inbox look up my order?
No. [email protected] handles the pages, typos, privacy and press only. It has no access to order records, payments or tracking. Orders go to +1 (302) 200-3480 or [email protected].
What are the hours?
The website inbox is Mon-Fri 9:00am-5:00pm ET. Messages that arrive at the weekend are read on the next working day. The order desk keeps its own hours, so phone it to find out when it answers.
Is there a phone number for questions about the pages?
No. The website desk works by email at [email protected], which gives both sides a written record of exactly which sentence is in dispute.
Where do I post a return?
1740 Broadway, Floor 15, New York, NY 10019. Call +1 (302) 200-3480 before you post, put your name, email and order ID inside the parcel, and use tracked postage. The buyer pays the return shipping.
Is the office address the same as the returns address?
No. The office is 275 Madison Avenue, Floor 14, New York, NY 10016 and takes written post only. Product coming back goes to the Broadway address on Floor 15. Do not send bottles to the office.
Can you tell me if this is safe with my medication?
No, and we will not try. The printed label says to consult your doctor before use if you take medications or have a medical condition. That is the right answer and the only one we can give.
The 888 number on my bottle is different. Which is right?
Both are real, for different parties. The 888 number belongs to the distributor printed on the label, Info Wealth CO in Pinellas Park, Florida. For an order placed through this site, use +1 (302) 200-3480.
How fast do corrections get made?
If you quote the sentence and the label disagrees with us, usually the same working day. If it needs checking against the printed panel, allow a few days and expect a reply either way.
Sources for this page
- National Institute of Diabetes and Digestive and Kidney Diseases. Symptoms & Causes of Erectile Dysfunction. Source
Keep reading
Ready when you are
Order Jelly Force from the U.S. retail desk
One gummy a day. Follow the label on your bottle. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
